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Privacy policy for customers visiting the Coffee Format website

Effective: September 3, 2022

Please read this Privacy Policy carefully to understand our actions related to your personal data and how our company processes it. By using the website, you consent to the provisions contained in this document.


Brief information on cookies and how to use them on the website

What are cookies and what are they used for?

Cookies are, in particular, text files that are stored in users' end devices, i.e. computers, mobile phones, tablets. They make it possible to recognize a given user's device and properly display the website (in the appropriate format and in an appropriate manner depending, for example, on the device on which the website is viewed). They contain the name of the website they come from, the storage time on the user's end device and a unique number.

What cookies are used by us?

Two types of cookies are used: session and permanent. The first of them are temporary files and remain on the user's device until logging out of the website. They are then automatically removed from the device. They allow you to efficiently navigate the website, remember pages / products that have been viewed by the user and display the correct content to the user. In the case of cookies, the so-called permanent - they remain on the user's device and are subject to their own privacy policy. Their parameters can be set in the user's web browser.

We use cookies primarily to remember once given or set parameters by the user, so that they do not have to re-enter them each time. They are also used to adapt the content presented on the Internet to the user, e.g. by displaying relevant advertisements and photos.

Cookies also allow for the identification of the user's browser, thanks to which the content is displayed correctly. They also collect other information data that, as a rule, do not constitute personal data.


Based on cookies, we use technology that allows us to reach people who have visited our website with an advertising message (also on other websites they visit).

Third party cookies.

The cookies we use are primarily used to optimize the content displayed to the user when using our website. We also cooperate with other companies in the field of their marketing / advertising activities. For the purposes of this cooperation, the browser or other software installed on the user's device also stores cookies from entities conducting such marketing activities. Cookies sent by these entities are to improve the effectiveness of presenting the user with advertisements that correspond to his online activity. Third parties provide advertising content to the user. Therefore, when visiting our website, cookies of our partners are also saved on the user's device. In this way, for example, information about viewed or purchased products is collected.

Cookie settings - deletion and blocking

Detailed information on the possibilities and methods of handling cookies is available in the software (web browser) settings. Restricting the use of cookies may affect some of the functionalities available on the website, and even the inability to place an order.


1. Aqua Solution limited liability company with its seat in Krakow, address: ul. Tadeusza Kościuszki 28 / LU3, 30-105 Kraków, entered into the Register of Entrepreneurs at the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the number 0000601566, NIP 6793122639, REGON 363711926, share capital PLN 25,000, is the owner of the website and the website Being the administrator of personal data collected in the data set of website and website users, he takes care of the security of personal data provided by Users. If you have any questions regarding the processing of your personal data by Aqua Solution, please contact us by e-mail at:

2. The Customer's personal data is processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (Journal of Laws UE.L. No. 119 p. 1) (hereinafter referred to as "GDPR") and other currently applicable ones, i.e. for the entire period of processing certain data, by the provisions of the law on the protection of personal data. Personal data means information about an identified or identifiable natural person (hereinafter referred to as "Personal Data")

3. This Policy applies to data collected by Aqua Solution from the following sources:

- the website

- e-mail correspondence, SMS and other electronic messages including electronic communication between you and Aqua Solution sp. z oo

- mini websites, applications run, among others, on Facebook, Instagram, LinkedIn, Pinterest

- printed registration forms and questionnaires

- complaint forms


a. Marketing and promotion of products and services offered by Aqua Solution sp. z oo (legal basis: Article 6 (1) lit and f "GDPR")

b. Conducting correspondence, including answering the questions asked, also using the contact form (legal basis: Article 6 (1) (f) of the GDPR

c. Internal administrative purposes such as statistics, reports, satisfaction surveys, etc. (legal basis: Article 6 (1) (f) of the GDPR)

d. Video connections and videoconsultations (the basis of Article 6 (1) (a) of the GDPR)

e. For analyzes involving, inter alia, the analysis of data collected automatically when using the website using analytical tools such as Google Analytics, Google Ads, Facebook Pixel, Google Tag Manager, Pinterest Tag, LinkedIn Insight Tag (the basis of art. 1 letter f "GDPR")

f. The use of cookies on the Website and its subpages (the basis of Article 6 (1) (a) of the GDPR)

g. Management of the Website (the basis of Article 6 (1) (f) of the GDPR)

h. Adjusting the content displayed on the websites belonging to Aqua Solution to the individual needs and continuous improvement of the quality of services offered (the basis of Article 6 (1) (f) of the GDPR)

i. Funpage support on Facebook, Instagram accounts, LinkedIn accounts

j. Interaction via Chat 

k. Correspondence regarding the terms of warranty, service, technical inquiries, inquiries related to the sale of products (the basis of Article 6 (1) (a), (b), (f) of the "GDPR")

l. Any other correspondence addressed to us by our clients that has not been described above.

m. Correspondence with our contractors and partners

n. In order to contact the companies with whom our company conducts talks regarding the commencement of cooperation (the basis of Article 6 (1) (b) of the "GDPR") _ cc781905-5cde-3194-bb3b-136bad5cf58d_

o. Answers to all inquiries sent to e-mail in the coffeeformat and aquasolution domains

p. Information Desk on new products and services or events (the basis of Article 6 (1) (f) of the GDPR)


a. In the case of customer service, we use selected contact details and information regarding the reasons for inquiries

b. In the case of competitions and promotions - if you consent to the sending of commercial information by electronic means, we may use this information for marketing and promotional purposes. Some promotional campaigns may be run on social networks that do not belong to our company. In special cases, please read the information and regulations of individual competitions and promotions.

c. If you give your consent to the sending of commercial information, we may also use your data to send information about goods and services that may potentially be of interest to you. Communication can be via email and SMS.

d. We may use your information to improve or personalize your experience of using our Websites and Apps. This is usually done using cookies . 


We may only share your information when:

- Third parties may access and use your information only to perform the specific tasks assigned to them. In this case, they undertake to maintain the confidentiality and security of your data . 

- We do not share or sell your data and information left to third party companies in order to use them for our own marketing activities.

The persons / recipients of your data may be:

- Persons authorized by the Administrator - employees, associates

- Entities entrusted with the processing of personal data on the basis of concluded contracts

- Companies from our group, which means subsidiaries

- Agents and service providers - external companies with whom we cooperate in the field of sales support and marketing activities


Due to the use of services, e.g. Google, Facebook, Pinterest, data may be transferred to the United States of America in connection with their storage on American servers in whole or in part. The listed companies use the compliance mechanisms provided for by the GDPR or contractual clauses. 

Detailed data on the privacy policy of each of the suppliers are available on their websites, e.g. 

- Google -

- Facebook -


- You have the right to access the information processed about you by Aqua Solution, the origin of this information, information about the recipients of the data to whom it was disclosed, the period of processing your data.

- You have the right to correct or correct your data

- You have the option to object or withdraw consent to a given type of data processing

- You have the right to delete your data

- You have the right to lodge a complaint with the supervisory authority, as long as P.that our actions are in violation of the law.

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